A one-time re-sync for sellers who are having the Products Need Work error
If you installed the TalkShopLive app before the latest update, your products need a one-time re-sync to move onto the updated integration — where product management, checkout, and fulfillment all happen natively in Shopify. It only takes a couple of minutes: you’ll desynchronize your existing products, then sync them back.
Before you start
- You previously installed the TalkShopLive app and have products already synced.
- Heads up: desynchronized products are automatically removed from any active promos or shows on TalkShopLive until you sync them back.
Step 1. Desync your current products
Open the Synced to TalkShopLive tab and select all synced products. Open the Actions dropdown and choose Desync.
Step 2. Confirm desynchronization
In the Confirm Desynchronization dialog, click Yes, Desynchronize Products.
Step 3. Sync your products back
Go to the My Shopify Products tab, select all the products you want to sync back — or use Select all — then click Sync to TalkShopLive.
Step 4. Confirm the sync and view your products
Once the sync completes, you’ll see a confirmation banner. Click View on TalkShopLive to view your products.
Step 5. You’re re-synced and ready
Your products are now re-synced to TalkShopLive and ready to add to live shows, simulcasts, and ShopHats. In your Seller Dashboard, each product shows a Ready status.
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