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RTMP Input in TalkShopLive Streaming

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Introduction

This guide provides step-by-step instructions for Seller-Streamers to run a test show and go live using the RTMP input feature in TalkShopLive Streaming 2.0. This feature is built to support Seller-Streamers that want to use a broadcast software solution such as OBS, Streamlabs, Restream or other solution to run their live stream. 

It also includes troubleshooting tips for common issues.

 

Running a Test Show

 

After you have completed the initial setup of your live show, we recommend running a test show to get familiar with our Streaming 2.0 platform. This familiarity will increase the probability of your success when you have your live show.

Step-by-Step Instructions via Google Chrome Browser

  1. Log into TalkShopLive:
    • Open Google Chrome and log into your TalkShopLive account.
    • Click the red "Go Live" button on the top-right corner of the navigation bar.
  2. Select Your Scheduled Show:
    • Click the "Manage" button on your scheduled show.
    • Ensure "TalkShopLive Streaming" is selected under 'Schedule'.
  3. Run a Test Show:
    • In the right-hand column, choose "Run a Test Show" and select "TalkShopLive Streaming".
    • Your video and audio will default to your internal camera and microphone.
  4. Join the Test Show:
    • Once you see yourself in the preview, click the red "Join Show" button. The preview should read "Private Test Show".
    • Next to the "Start" button, click the "Invite Show Participants" icon (silhouette of a person with a plus mark).
  5. Generate RTMP URL and Key:
    • Choose "Custom RTMP".
    • Click "Generate RTMP URL and Key".
    • Copy and paste the "Connection URL" and "Stream Key" into your broadcast software.
  6. Configure Broadcast Software:
    • Open your broadcast software (e.g., OBS, Wirecast, Restream).
    • Find the RTMP input settings and paste the "Connection URL" and "Stream Key".
    • Click "Start Streaming" in the broadcast software.
  7. Activate the Stream:
    • Return to TalkShopLive.
    • Choose "Yes" when asked if you want to make this custom RTMP your primary broadcast.
    • Check your broadcast view and click the red "Start" button to go live.
  8. End the Test Show:
    • To end the show, click "End Show" on TalkShopLive before stopping the stream in your broadcast software.
    • Choose "End Show and Stay" for a cleaner ending.

Going Live

Start setup at least 15 minutes in advance.

  1. Log into TalkShopLive:
    • Use Google Chrome to log into your TalkShopLive account.
    • Click the red "Go Live" button on the top-right corner of the navigation bar.
  2. Join Your Scheduled Show:
    • Click the red "Join Show" button on your scheduled show.
    • Your video and audio will default to your internal camera and microphone.
    • Click "Join Show" again once you see yourself in the preview.
  3. Invite Show Participants:
    • Next to the "Start" button, click the "Invite Show Participants" icon.
    • Choose "Custom RTMP".
    • Generate the RTMP URL and key, then copy and paste them into your broadcast software.
  4. Start Streaming:
    • Open your broadcast software and paste the RTMP URL and key.
    • Click "Start Streaming".
  5. Activate the Stream on TalkShopLive:
    • Return to TalkShopLive and confirm the custom RTMP as your primary broadcast.
    • Check your broadcast view and click the red "Start" button to go live.
  6. End the Live Show:
    • End the show on TalkShopLive before stopping the stream in your broadcast software.
    • Choose "End Show and Stay" for a cleaner ending.

Troubleshooting

If TalkShopLive Streaming runs into issues and your stream is disconnected:

  1. Refresh and rejoin the show within 5 minutes.

If the Broadcast Software or Encoder Fails:

  1. Leave Streaming 2.0 (refresh or click the back button).
  2. Restart the stream in your broadcast software using the same server URL and stream key.
  3. Rejoin Streaming 2.0 and add the RTMP source back into the virtual room within 5 minutes.

Additional Tips:

  • When ending the show on TalkShopLive, choose "End Show and Stay" for a cleaner finish.
  • If issues persist, consider ending and resetting the show and Facebook.

Following these steps will help ensure a smooth streaming experience using RTMP input on TalkShopLive Streaming 2.0. For further assistance, consult the TalkShopLive support team.

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