talkshoplive® (“TSL”) operates markets where a Seller can sell new, vintage, and handmade goods directly to Buyers around the United States. This policy is a part of our Terms of Use. By opening a TSL Sell Live account, you are agreeing to this policy and our Terms of Use.
To ensure delivery of the Seller’s merchandise, TSL provides traceable shipping options. Once the item is confirmed as delivered and a return request is not requested within 3 days of delivery, your payment is eligible for payout. Remember, all sales are final once a payout has been initiated.
As a TSL Sell Live account holder, you agree to the following guidelines:
General Rules:
- Listing must be a legal item either owned by the seller or for which Seller has the legal authority to sell
- Selling of the item must not violate any local, state or federal regulations
- The item must not be on TSL’s Prohibited Items list
- If required, the seller must transfer all rights to or remove any restrictions on the merchandise at time of purchase
- For optimal sales, provide a detailed item description including:
- Dimensions (length, width, and height)
- Brand
- Condition
- Proof of authenticity
- Provide clear photos taken by the seller - must be actual, not stock, photos of the item
- If you choose a TSL prepaid USPS shipping label
- Provide the item’s proper weight and dimensions.
- If you choose to ship it yourself
- Always provide a valid tracking number when the item ships
- Seller must ship the item within 3-10 days of a purchase
- TSL must be able to confirm delivery through a valid tracking number
Additional Shipping Rules:
Regardless of the shipping options chosen during product creation, TSL reserves the right to:
- collect shipping charges from Buyers,
- generate shipping labels for purchases,
- override your carrier of choice
As a Seller, you agree to fulfill all purchases regardless of any changes to your product's shipping options during a Buyer's checkout. Below are the scenarios in which TSL will override a product's shipping options:
- Shipping cost is greater than your payout and "Seller Pays" shipping option is selected. In these instances we will charge the Buyer for shipping.
- Ship on your own selected method and the Buyer's shipping address is an international location (when compared to your return address country). In these instances we will charge the Buyer for shipping and generate a shipping label along with any applicable commercial invoices. As the Seller, you will be responsible for fulfilling these purchases with the labels TSL generates.
- Automated shipping method is selected and the Carrier you've chosen cannot generate shipping rates for the Buyer's shipping address. In these instances, we will choose the next available carrier and lowest rate available.
Product Detail Rules:
- Using the or bulk upload tools for any purpose other than listing products on TSL is prohibited.
- The use of false product identification information, including UPC codes, in product detail pages is prohibited.
- Using product details to cross-merchandise or cross-promote a product is prohibited.
- Detail pages may not feature or contain Prohibited Items.
- The inclusion of any of the following information in detail page titles, descriptions, bullet points, or images is prohibited:
- Pornographic, obscene, or offensive content.
- Phone numbers, physical mail addresses, email addresses, or website URLs.
- Availability, price, alternative ordering information (such as links to other websites for placing orders), or alternative shipping offers (such as free shipping).
- Reviews, quotes, or testimonials.
- Solicitations for positive customer reviews.
- Advertisements, promotional material, or watermarks on images, photos, or videos.
- Time-sensitive information (i.e., dates of promotional tours, seminars, lectures, etc.).
- All products should be appropriately and accurately categorized.
- Product titles, product descriptions, and bullets must be clearly written and should assist the customer in understanding the product.
- Product title length must not exceed a maximum of 80 characters (including spaces) in all categories.
- All product images must meet TSL image standards as follows:
- Images must accurately represent the product and show only the product that is for sale, with minimal or no .
- The main product image must show the actual product (not a graphic or illustration), and must NOT show excluded accessories, props that may confuse the Buyer, text that is not part of the product, or logos/watermarks/inset images.
- The product must fill 85% or more of the image.
- Images should be 1000 pixels or larger in either height or width.
- TSL accepts JPEG (.jpg) file formats only
- Do not include HTML, DHTML, Java, scripts, or other types of executables in your detail pages.
Return Rules:
All sales are final on TSL. However, we oversee every purchase made on the App. Per TSL’s Buyer Protection, a Buyer can request a return within 3 days of confirmed delivery (or within 3 days of the scheduled delivery, in the event the item is lost in transit) if, and only if, one or more of the following criteria are met:
- The item is not as described in the listing.
- The item is damaged or lost in transit.
- The wrong item is received.
Buyer Protection is not available for alcoholic beverages. An item purchased on TSL cannot be returned if it was accurately described in the listing or does not fit.
If the return is approved, at the Seller’s expense, we will provide the Buyer with a prepaid and addressed shipping label to return the item to the seller.
We will issue a refund to the Buyer in the original form of payment once the tracking confirms the item is “In Transit.”
To avoid excessive returns, we advise all Sellers to be as detailed as possible when creating listings.
If the Seller or Buyer is not in good standing with TSL, a return request may be denied.
Cancellation Rules:
If you are unable to ship on time or no longer have the item, please let your Buyer know as soon as possible. Sellers must request to cancel a transaction if they are unable to fulfill an order.
If you have not shipped the item yet, follow the link on the “Order Status” page to cancel the transaction.
Please be sure to keep your listings up to date to avoid having unavailable items accidentally purchased.
Payout Account Debits:
Your seller payout may be debited in the following circumstances:
Returns
A Seller's payout account will be debited the cost of return labels if a) Automated shipping labels were configured for the returning product; or b) A Seller is unable to provide a return label to the Buyer within 48 hours of receiving a return label request.
Refunds
A Seller's payout account will be debited the amount of the processing fee for any refunds. If a payout has already occurred for the refunded transaction, a Seller's payout account will be debited the payout amount for the refunded transaction.
Cancellations
A Seller's payout account will be debited the amount of the credit card processing fee for any cancelled transaction.
Disputes
Any time a charge/transaction is disputed by a Buyer, a Seller's connect account will be debited the amount of the credit card processing fee. If a dispute is resolved in the Buyer's favor for the following reasons, the Seller's payout account will be debited an additional $20.00 dispute processing fee:
- The item is not as described in the listing.
- The wrong item is received.
- The product was not received.
Seller Terms of Service - Alcohol Sales on TalkShopLive
Alcohol Sales Authorization:
TalkShopLive (TSL) permits licensed sellers of alcoholic beverages (“Sellers”) to sell alcoholic beverages on the TSL platform, subject to strict adherence to these terms and conditions. Sellers are solely responsible for compliance with all applicable federal, state, and local laws governing the sale, shipment, and delivery of alcohol in both the seller's jurisdiction and the buyer's jurisdiction. This includes, but is not limited to, holding all required licenses and permits. Alcohol sales approval requests will be reviewed within one to two business days.
Seller Responsibilities:
- Licensing: Sellers must possess and maintain all required liquor licenses in their home state and in the buyer’s state and have and maintain valid contracts with common carriers, where required by law, to sell and ship alcoholic beverages. Sellers shall provide copies of their licenses and any other requested documentation to TSL or its designated payment processor, Stripe, upon request, to verify eligibility to sell alcohol on TSL. Sellers must respond promptly to any requests from TSL or alcohol regulators to verify licensure and adherence to alcohol beverage compliance requirements and restrictions.
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State Availability and Restrictions: Alcohol purchases are only available for delivery within certain areas of the United States where legally permitted. Due to state-specific regulations concerning the sale and delivery of alcoholic beverages, we do not support alcohol purchases or delivery to the following states:
- Arizona
- Georgia
- Hawaii
- Indiana
- Kansas
- Michigan
- Ohio
- South Dakota
Furthermore, availability in other states is subject to local laws and licensing requirements, which may change without prior notice. It is your responsibility to ensure that you are legally permitted to purchase and receive alcohol in your delivery location.
- Age and ID Verification: Alcohol may only be sold to and purchased by individuals who are 21 years of age or older. Sellers, and any third-party shippers or delivery providers they utilize, are responsible for verifying the identity and age of buyers both at the time of purchase and the point of delivery, and for ensuring that the provision of alcohol is legally permitted.
- Order Acceptance: Sellers must affirmatively accept or reject all alcoholic beverage orders. TSL does not hold any licenses for the sale of alcohol and acts solely as a third-party platform provider, connecting buyers with sellers. TSL does not have the authority to accept or reject a buyer's alcoholic beverage order. A sale is not final until the Seller has accepted the buyer's order.
- Payment Processing: Upon acceptance of an alcoholic beverage order by the seller, Stripe will charge the buyer’s credit card and process the funds as required by law.
Delivery Requirements:
- Delivery Restrictions: To receive an alcohol delivery, a person 21 or older must be present to show valid ID and sign for the package. Alcohol cannot be left unattended or delivered without contact.
- Undeliverable Orders: Sellers must maintain a policy for charges on orders that cannot be delivered. This policy will apply in the event of an undeliverable order. Sellers must communicate their policy at the time of purchase.
Buyer Terms of Service - Alcohol Purchases on TalkShopLive
These terms apply to all purchases of alcoholic beverages made through the TalkShopLive (TSL) platform.
Must be 21+ to purchase alcohol:
- You must be 21 years of age or older to purchase alcoholic beverages from alcohol licensed sellers (“Sellers”) on TSL. By placing an order for alcoholic beverages, you represent and warrant that you are at least 21 years old and will provide your verifiable date of birth at the time of purchase and valid identification upon delivery.
State Availability and Restrictions: Alcohol purchases are only available for delivery within certain areas of the United States where legally permitted. Due to state-specific regulations concerning the sale and delivery of alcoholic beverages, we do not support alcohol purchases or delivery to the following states:
- Arizona
- Georgia
- Hawaii
- Indiana
- Kansas
- Michigan
- Ohio
- South Dakota
Furthermore, availability in other states is subject to local laws and licensing requirements, which may change without prior notice.
Age Verification and Delivery:
- Sellers and their designated delivery provider are required by law to verify your age.
- You will be required to verify your date of birth during the checkout process on TSL.
- You or another receiving adult at your delivery address will be required to provide valid government-issued photo identification (e.g., driver's license, passport) at the time of delivery to prove you are 21 years of age or older and must provide your adult signature upon delivery.
- Deliveries will not be left unattended. If no one 21 years of age or older is available to receive the delivery, the delivery may not be completed, and you may be subject to Seller's return or restocking fees, in accordance with Seller’s policy and with applicable law.
Order Acceptance:
- All orders for alcoholic beverages are subject to acceptance by the seller. TSL acts as a third-party platform provider, connecting buyers with sellers, without holding any licenses for the sale of alcohol. TSL is not responsible for accepting or rejecting your order.
- If your order is accepted by the seller, your payment method will be charged by Stripe, the platform’s payment processor.
Compliance with Laws:
- You are responsible for complying with all applicable laws and regulations in your jurisdiction regarding the purchase, possession, and consumption of alcoholic beverages.
Order Issues:
- Please contact Customer Service for any issues with your order, including damaged or incorrect items.
Changes to Terms:
- TSL reserves the right to modify these terms and conditions at any time. Any changes will be effective upon posting to the TSL platform.