Our Services are not intended for children and we do not knowingly collect data related to children.
Data Privacy Manager
Information We May Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e., anonymous data).
We may collect, use, store and transfer different kinds of personal data about you that we have grouped together as follows:
Identity data includes first name, maiden names, last name, username or similar identifier, marital status, title, data of birth and gender.
Contact data includes billing address, delivery address, e-mail address and telephone numbers.
Financial data includes bank account and payment card details.
Transaction data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical data includes Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
Profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey response.
Usage data includes information about how you use our products, Site, Apps, and Other Services.
Marketing and communications data includes your preferences in receiving marking from us and our third-party business partners, trusted affiliates, and service providers.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, information about your health, and genetic or biometric data). Nor do we collect information about criminal convictions or offenses.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g., to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we well notify you if this is the case at the time.
How We Collect Your Personal Data
Direct interactions. You may give use your Identity, Contact or Financial Data by using our Services. This includes personal data you provide when you:
- apply for or purchase our or our affiliated Seller’s products or services;
- create an account through our Services;
- subscribe to our service or publications;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties:
- analytics providers such as Google Analytics, AddThis;
- advertising networks such as Google AdSense; and
- search information providers such as Google
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, Shippo, and ZenDesk, based in the U.S..
How We Use Your Personal Data
In general, the personal information we collect is used for the primary purposes for which it was collected, including:
To deliver our Services to you. TSL may use User’s personal information to deliver the Services and any other goods, services, or information that you request from TSL or any other user of our Services.
To facilitate communications between Sellers and Buyers. TSL may share your email address with other Users with whom you enter into a Transaction solely to aid the Users in more effectively communicating with one another regarding the Transaction.
To prevent, detect, and mitigate illegal activities. TSL may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.
To provide or improve customer service. We may use personal information to help us respond to your customer service requests and support needs more efficiently.
To personalize user experience. We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our App.
To improve our Services. We may use personal information obtained from feedback you provide to improve our products and services.
To process payments. We may use personal information obtained when placing an order to provide service to that order. We do not share this personal information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey, or other Service feature. We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.
To send periodic e-mail. We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User's email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.
Users may find advertising or other content through our Services that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. Clicking on links to third-party websites, plug-ins and applications or enabling those connections may allow third parties to collect or share data about you. We do not control the content or links that appear on these sites and are not responsible for the practices employed by apps linked to or from our Services. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other app, including apps which have a link to our App, is subject to that app's own terms and policies. TSL is not a party to those agreements; they are solely between you and the third party.
Unsubscribe/Opt-out. If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.
Other uses. We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.
TSL is located in the United States, and when you use our Services, we may collect, use and store your information in the United States. Your personal information will be subject to laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.
For transfers of personal data from persons within the European Economic Area (EAA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following:
- We will provide an adequate level of protection for your personal data, as provided by the European Commission. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
- Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection as it has in Europe. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
- Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield that requires them to provide similar protection to personal data shared between the U.S. and Europe. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data.
How We Protect Your Personal Data
We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Services. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. No Internet transmission, however, is ever completely secure or error-free. Additionally, messages sent through the TSL service are not encrypted.
It is your responsibility to control access to your device, including keeping your login information confidential and not sharing it with anyone. It is also your responsibility to notify TSL if you believe the security of the information in our Services or your TSL account has been compromised.
Prohibiting the disclosure of your personal information
We do not sell, trade, or rent Users’ personal information to others.
TSL may disclose Users' personal information to the following parties and for the purposes for which it was collected as described above:
Restrictions on Sellers from whom you have purchased items
When you buy an item on TSL, the seller is strictly prohibited from using your information for anything other than completing the sale.
Business partners, trusted affiliates, and third-party service providers
We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Services or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence, including in Canada, Australia, or European Union (“Offshore Recipients”). In this case, your personal information would be subject to the laws of the country in which the Offshore Recipient is located, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence. While TSL remains committed to protecting your personal information, you consent to this disclosure and acknowledge that TSL has no control over, and is not liable for, the acts and omissions of Offshore Recipients.
Law enforcement and government agencies
We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant ("Disclosed Information"). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
Third parties with intellectual property rights
We may disclose User’s personal information to third parties with intellectual property rights who have complied with TSL’s DMCA Notification procedure. We will only disclose information found necessary and relevant in connection to an intellectual property infringement, fraud investigation, or other unlawful activity to which the third party has been subject. Disclosed personal information may include, but is not limited to, User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
For avoidance of doubt, please take note that disclosing personal information to third parties with intellectual property rights includes the disclosure of personal information of a User who has been identified as selling unauthorized goods or replica items, which is in violation of our Terms of Service.
Third parties in a legal proceeding
We may disclose User’s personal information to third parties involved in a legal proceeding if the third party provides TSL with a subpoena or other similar lawful process. Disclosure may be made without notice to User.
TSL will also disclose to third parties involved in a legal proceeding when TSL believes in good faith that disclosing personal information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulator, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your Legal Rights
Under certain circumstances, you may have rights under data protection laws in relation to your personal data. These rights may include:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to the processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the legal rights discussed above that you may have. We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Administration and How to Contact Us:
If you would like to opt-out of communications from TSL, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.
Access, correction and complaints
If you wish to access, correct, or update the personal information we hold about you, learn about the sources used to collect this personal information, why TSL collected specific personal information, and the third parties with whom this personal information has been shared, please contact us directly using the contact details below. TSL cannot discriminate against you for requesting this information by changing prices or the quality of your experience, but it may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law.
Your acceptance of these terms
8424 A Santa Monica Blvd.
West Hollywood, CA 90069
California Privacy Rights