⚠️ Starting February 1, 2025, to continue to use the TalkShopLive Shopify app you will need to update your app.

 

To continue syncing Shopify products with TalkShopLive, users will need to install our new Shopify app. This guide will cover how to uninstall your current TalkShopLive Shopify app and install the updated version to ensure uninterrupted product syncing.

 

Steps to update your TalkShopLive Shopify App

Step 1

• Log in to your Shopify Store and click Settings

 

Step 2

• Click Apps and sales channels
• Click the menu in the TalkShopLive row and click Uninstall from the dropdown

 

Step 3

• Ensure you've fulfilled all orders from TalkShopLive, and processed any returns or refunds
• Click the Checkbox beside “| understand the risks of uninstalling this sales channel.”
• Click the Uninstall button

 

Step 4 

• You should see a success message displayed confirming the TalkShopLive App has been uninstalled

 

Step 5

• On a web browser, navigate to https://apps.shopify.com/talkshoplive
• Click the Install button 

 

Step 6

• Click the Install button

 

Step 7

• Enter the login credentials for your TalkShopLive Channel
• Click Connect

 

Step 8

• Select your preferred plan

 

Success! 🥳

Your TalkShopLive Shopify App is now updated to the latest version, and product syncing will resume as usual.

 

If you require further assistance please reach out to our Customer Support Team.